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FREQUENTLY ASKED QUESTIONS

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CONTACT ME

How can I make payment?

After submitting the order, you will receive payment instructions to our PayLah!/PayNow with your order number. After submitting your order..

  1. Make payment via PayNow/PayLah to Wag Actually @ +65 80235587
  2. Use the order number as payment reference (you will receive an order number after submitting this order)
  3. Send us a screenshot of payment receipt via either WhatsApp (+65 80235587) or email (wag.actually@gmail.com)
  4. You will receive a receipt confirmation within 1 - 2 working days. Orders will be processed after the payment has been received.
  5. You will receive your order within 3 - 5 working days.



When will I receive my order?

After payment has been received, you will also be notified and it will take around 5 to 7 working days for you to receive your order. In the unlikely event of a delay, you will also be notified. Working days refers to Mondays to Fridays. Public holidays and weekends are not included. *Overseas shipping will differ.



Do you have a physical store?

At the moment we are an online boutique only store. We would love to expand and have a physical store in the future!



Do you ship out of Singapore?

Our website currently is only open for local shoppers in Singapore. However, if you are interested in our products, contact us and we can make special arrangement for you with a delivery fee according to your location.